The hospitality industry covers hotels, restaurants, pubs, bars and nightclubs, youth/ backpacker hostels, holiday centres and selfcatering accommodation. It operates across well known chains and in small businesses, contributing around £30bn to the English economy each year.

The industry relies on excellent customer service to provide a welcoming and pleasant experience for customers and these skills need to be improved so that customers continue to come back.

  • About the Course

    You will study:


    • Maintain a safe, hygienic and secure working environment
    • Give customers a positive impression of self and your organisation
    • Work effectively as part of a hospitality team

    Food services of food preparation mandatory unit:

    • Maintain food safety when storing, holding and serving food

    Optional units:

    • Prepare and clear areas for counter and takeaway service
    • Provide a counter and takeaway service
    • Maintain food safety when storing, preparing and cooking food
    • Prepare and finish simple salad and fruit dishes
    • Prepare hot and cold sandwiches
    • Complete kitchen documentation
    • Prepare and present food for cold presentation
    You will also complete courses in:
    • Personal learning and thinking skills
    • Mathematics functional skills level 1
    • English functional skills level 1
    • Employment rights and responsibilities.
  • Entry Requirements

    For the Intermediate Apprenticeship programme, you should be 16 years or older, working in a kitchen for at least 30 hours per week.

    Because the industry has high client expectations and relies on repeat and new business, importance is given to:

    • appropriate personal persentation (including clothing, hair and personal hygiene)
    • practical, organisational and social skills
    • attention to detail and cleanliness
    • an amicable nature and good communication
    • a willingness to work flexible hours/days as agreed in the employment
    • a high degree of dexterity and co-ordination.
  • Progression

    On successful completion of the Intermediate Apprenticeship, you may decide to go on to the Advanced Apprenticeship in Hospitality or progress in your career, possibly taking on a more senior role with supervisory responsibilities.

  • Assessment Method

    To successfully complete your Apprenticeship you will need to achieve the following elements:

    Competence qualification

    City & Guilds Level 2 NVQ Diploma in Hospitality Services you must achieve a minimum of 37 credits to achieve this qualification. Some of these units are mandatory and some you may choose with the agreement of your employer and assessor. Your assessor will go through these units with you and your employer in more detail and discuss how the credits work so you can achieve your qualification successfully. Your assessor will visit you in the workplace to assess you to ensure you meet the minimum national standards.

    Personal Learning and Thinking Skills

    Evidence will be collected to show that the following skills have been acquired:

    • Creative thinking
    • Independent enquiry
    • Reflective learning
    • Self-management
    • Teamwork
    • Effective participation.

    Transferable skills qualifications

    • Mathematics Functional Skills Level 1
    • English Functional Skills Level 1

    Employment Rights and Responsibilities (ERR) The ERR (Employment Rights and Responsibilities) programme is now covered by the online e-learning found on the Instructus website.

How to Apply

Please view our current live vacancies and apply today. Alternatively to register your interest in this apprenticeship click on the button below and complete the form.

Course Info


Full Time

Level 2

Location Off Site

Level 2 NVQ Diploma in Hospitality Services

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