The certificate in Healthcare Support Services qualification is recognised by the NHS, Europe's largest employer. The Level 3 Advanced Apprenticeship is for 18-24 months and is ideal if you are working in healthcare and have a great deal of technical skills and knowledge. You work with minimum supervision and have a good record of safety, fault correction and ensuring that work meets the required standard

Support workers tend to have delegated responsibility for a range of tasks, which enables the Health Professionals (e.g. nurses, doctors, allied health professionals) and the wider healthcare team to fulfill their own roles more effectively. These are rewarding support roles with a direct impact on patient experience. They also offer an ideal entry route to a wide range of NHS careers

Healthcare Support Services play a vital part in the smooth running of healthcare services and include roles such as Medical records team leader/supervisor, Senior porter, Senior housekeeper, HSDU technician.

  • About the Course

    You will study:

    Mandatory Units:

    • Engage in personal development in health, social care or children's and young people's settings
    • Promote communication in health, social care or children's and young people's settings
    • Promote equality and inclusion in health, social care or children's and young people's settings
    • Promote and implement health and safety in health and social care
    • The role of the health and social care worker.
    Optional Units:
    • Sort used equipment and dispose of waste
    • Understand the process and experience of dementia
    • The principles of infection prevention and control
    • Plan, allocate and monitor work of a team
    • Contribute to effective multidisciplinary team working
    • Control the use of physical resources in a health setting
    • Conduct routine maintenance on clinical equipment
    • Monitor and solve customer service problems
    You will also complete courses in:
    • Personal learning and thinking skills
    • Mathematics functional skills level 2
    • English functional skills level 2
    • Employment rights and responsibilities.
  • Entry Requirements

    For the Advanced Apprenticeship programme, you should be 16 years or older, working at least 30 hours per week in a health and social care setting.

    Previous qualifications in care are not required but you will need to have basic literacy and numeracy ( Level 1 or above).

    Before commencing the apprenticeship, it will be necessary to undertake a criminal record check through the Disclosure and Barring Service as you may be working with children, young people and/or vulnerable adults.

  • Progression

    Many healthcare support services apprentices complete their apprenticeships and continue to work as healthcare support workers in roles relating to the units they have selected within their competence qualification (e.g. Housekeeper/Domestic Supervisor, Senior Porter, Catering Manager, HSDU Technician etc.). Others may select to undertake further training to move into a clinical role.

  • Assessment Method

    To successfully complete the Apprenticeship, the following elements need to be achieved:

    Competence Qualification: City & Guilds Level 3 Diploma in Healthcare Support Services. Some of these units are mandatory and some you may choose with the agreement of your employer and assessor. Your assessor will go through these units with you and your employer in more detail and discuss how the credits work so you may achieve your qualification successfully. Your assessor will visit you in the workplace to assess you to ensure you meet the minimum national standards.

    Personal Learning and Thinking Skills: Evidence will be collected to show that the following skills have been acquired:

    • Creative thinking
    • Independent enquiry
    • Reflective learning
    • Self-management
    • Teamwork
    • Effective participation.

    Transferable skills qualifications

    • Mathematics Functional Skills Level 2
    • English Functional Skills Level 2

    Employment Rights and Responsibilities (ERR)
    The ERR (Employment Rights and Responsibilities) programme is now covered by the online e-learning found on the Instructus website.

How to Apply

Please view our current live vacancies and apply today. Alternatively to register your interest in this apprenticeship click on the button below and complete the form.

Course Info


Part Time

Level 3

Location Isleworth

City & Guilds Level 3 Certificate in Healthcare Support Services

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