Courses for buisness2

 Courses for Business

We sometimes, despite our best efforts, find ourselves disagreeing with a colleague or someone else. We find what they say, how they say it, or what they are doing, to be unacceptable – and even potentially threatening. This may even lead to a potential conflict situation. What can we do about it? How can we be seen to be objective yet assertive? This programme gives you the practical solutions for facing conflict and unacceptable behaviour – techniques you can use now.
  • About the Course

    You will Study

    • What could cause conflict?
    • How people differ and how you prefer to react to them
    • Why do things escalate?
    • Addressing the issue - Preperation, structure, consequences
    • 'Agreeing' with difficult people who are not in your team
    • Communicating difficult messages
    • What if it is one of your staff?
    • Case studies – What would you do?

  • Additional Costs

    Additional Fees

    £95

How to Apply

Please complete the form below and an account adviser will be in touch. If you have any questions, please email coursebookings@west-thames.ac.uk

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Course Info

Courses for Adults 19+,Courses for Business and Trade Union

Full Time

Level NA

Location Isleworth

Start Date 01/03/2019

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