This programme will help you to understand how simple it is to be more assertive and deal effectively with people at work.
About the Course
Participants will learn to use the following:
- The different types of behaviour
- Aggressive and Passive people â€“ What are they like?
- Definition of Assertiveness
- Recognising your own behaviour patterns
- Essential Assertive techniques
- Behaving Assertively
- Communicating Assertively
- Verbal Assertion
- Non-verbal Assertion
- Dealing with difficult situations
Courses for Adults 19+,Courses for Business and Trade Union
Start Date 01/08/2019
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