Destination courses are for more advanced ESOL students and consist of about 60% English and 40% vocational study. You will study English with Customer Service and Ticketing at Level 1. There may be work placement opportunities.
About the Course
You will study:
- Customer Service (OCN Level 1) in a travel agency context. This will include preparation for good customer service, communicating effectively with customers, dealing with customer queries, requests and problems and maintaining a positive and friendly attitude.
- Worldwide airfares training (WAFT 1). You will learn to calculate routes and airfares, issue tickets, and use the reservation system used by major airlines. You will also study fare construction, travel geography, itinerary design, airline ticketing and international airfare construction using first, business class and economy tickets.
- English: speaking, listening, reading and writing.
The course also includes IT skills.
You will be encouraged to develop your own learning plans for the future and you will have the opportunity to get advice from careers advisers and other agencies. When you complete this course you may wish to go into employment or on to further study.
Assessment is continuous throughout the course and you will build up a portfolio of work leading to the OCN Level 1 in Customer Service. You will also work towards Skills for Life ESOL and maths exams. For Worldwide Airfares and Ticketing Level 1 you must pass an â€