Travel and Tourism Courses

Destination courses are for more advanced ESOL students and consist of about 60% English and 40% vocational study. You will study English with Customer Service and Ticketing at Level 1. There may be work placement opportunities.

  • About the Course

    You will study:

    • Customer Service (OCN Level 1) in a travel agency context. This will include preparation for good customer service, communicating effectively with customers, dealing with customer queries, requests and problems and maintaining a positive and friendly attitude.
    • Worldwide airfares training (WAFT 1). You will learn to calculate routes and airfares, issue tickets, and use the reservation system used by major airlines. You will also study fare construction, travel geography, itinerary design, airline ticketing and international airfare construction using first, business class and economy tickets.
    • English: speaking, listening, reading and writing.

    The course also includes IT skills.

  • Additional Costs

    Exam Fee


  • Entry Requirements

    You do not need to have any previous qualifications in ticketing and tourism. You should have a pass at ESOL Entry 3 or equivalent. You will be interviewed before you enrol on the course, and you will have a written assessment to establish your level of language and maths skills. If you need advice before you apply, please call 020 8326 2020 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

  • Progression

    You will be encouraged to develop your own learning plans for the future and you will have the opportunity to get advice from careers advisers and other agencies. When you complete this course you may wish to go into employment or on to further study.

  • Assessment Method

    Assessment is continuous throughout the course and you will build up a portfolio of work leading to the OCN Level 1 in Customer Service. You will also work towards Skills for Life ESOL and maths exams. For Worldwide Airfares and Ticketing Level 1 you must pass an "open book" examination.

Balwant Dhaliwal
Lecturer in Travel & Tourism and Aviation

“Travel and Tourism is an exciting industry to be in. It’s very dynamic and forever evolving. My background is working for major tour operators and luxury hotels in front of house operations.”

Balwant Dhaliwal
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