Travel and Tourism Courses

The hospitality industry covers hotels, restaurants, pubs, bars and nightclubs, youth/backpacker hostels, holiday centres and self-catering accommodation. It operates across well-known chains and in small businesses, contributing around £30bn to the English economy each year.

The industry relies on excellent customer service to provide a welcoming and pleasant experience for customers and these skills need to be improved so that customers continue to come back.

  • About the Course

    You will study:

    Mandatory units:

    • Provide leadership for your team
    • Develop productive working relationships with colleagues
    • Contribute to the control of resources
    • Maintain the health, hygiene, safety and security of the working environment
    • Lead a team to improve customer service

    Section B optional units At least one unit must be chosen from this group:

    • Supervise food preparation operations
    • Supervise functions
    • Supervise food services
    • Supervise drinks services
    • Supervise housekeeping services
    • Supervise portering and concierge services
    • Supervise reception services
    • Supervise reservation and booking services

    Section C optional units A minimum of a further seven credits must be achieved from units in section C or section B:

    • Contribute to promoting hospitality services and products
    • Contribute to the development of recipes and menus
    • Supervise off-site food delivery services
    • Supervise cellar and drink storage operations
    • Manage the receipt, storage or dispatch of goods
    • Supervise the wine store/cellar and dispense counter
    • Supervise vending services
    • Supervise linen services
    • Monitor and solve customer service problems
    • Improve relationships with customers
    • Provide learning opportunities for colleagues
    • Supervise the use of technological equipment in hospitality services
    • Supervise practices for handling payments
    • Contribute to the development of a wine list
    • Manage the environmental impact of work
    • Contribute to the selection of staff for activities
    • Ensure food safety practices are followed in the preparation and serving of food and drink
    • Lead meetings
    You will also complete courses in:
    • Personal learning and thinking skills
    • Mathematics functional skills level 2
    • English functional skills level 2
    • Employment rights and responsibilities.
  • Entry Requirements

    For the Advanced Apprenticeship programme, you should be 16 years or older, working in a hospitality environment for at least 30 hours per week.

    Because the industry has high client expectations and relies on repeat and new business, importance is given to:

    • Appropriate personal persentation (including clothing, hair and personal hygiene)
    • Practical, organisational and social skills
    • Attention to detail and cleanliness
    • An amicable nature and good communication
    • A willingness to work flexible hours/days as agreed in the employment
    • A high degree of dexterity and co-ordination.
  • Progression

    On successful completion of the Advanced Apprenticeship, it is possible to continue onto a Higher Apprenticeship or a foundation degree in a relevant area such as Hospitality Management. Job opportunities with this qualification include head housekeeper, front of house manager, head of reception, duty manager, hotel supervisor or a manager in a restaurant or pub chain.

  • Assessment Method

    To successfully complete your Apprenticeship you will need to achieve the following elements:

    Competence qualification

    City & Guilds Level 3 NVQ Diploma in Hospitality Services: you must achieve a minimum of 45 credits to achieve this qualification. Some of these units are mandatory and some you may choose with the agreement of your employer and assessor. Your assessor will go through these units with you and your employer in more detail and discuss how the credits work so you can achieve your qualification successfully. Your assessor will visit you in the workplace to assess you to ensure you meet the minimum national standards.

    Personal Learning and Thinking Skills

    Evidence will be collected to show that the following skills have been acquired:

    • Creative thinking
    • Independent enquiry
    • Reflective learning
    • Self-management
    • Teamwork
    • Effective participation.

    Transferable skills qualifications

    • Mathematics Functional Skills Level 1
    • English Functional Skills Level 1

    Employment Rights and Responsibilities (ERR) The ERR (Employment Rights and Responsibilities) programme is now covered by the online e-learning found on the Instructus website.

How to Apply

Please view our current live vacancies and apply today. Alternatively to register your interest in this apprenticeship click on the button below and complete the form.

Course Info


Part Time

Level 3

Location Off Site

City & Guilds Level 3 NVQ Diploma in Hospitality Supervision and Leadership

Balwant Dhaliwal
Lecturer in Travel & Tourism and Aviation

“Travel and Tourism is an exciting industry to be in. It’s very dynamic and forever evolving. My background is working for major tour operators and luxury hotels in front of house operations.”

Balwant Dhaliwal
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