West Thames College London

Coaching at Work

Overview (1 day session)

Coaching in many organisations has become a key competency for all managers. Coaching when done well is the most cost effective way of developing staff and will improve motivation, raise skill levels and has been shown to aid the retention of staff. This highly interactive session will develop the key skills needed to effectively coach people.

Who should attend?

Anyone involved in the development of people, especially senior leaders

How will you benefit?

Delegates will learn how to develop the coaching relationship through understanding the learning needs of individuals as well as a variety of coaching styles.

What the programme covers

  • The coaching process
  • How people learn
  • Learning styles and how to adapt these to individuals
  • Communicating effectively to build trust
  • Removing uncertainty
  • Dealing with the poor performer
  • Giving effective feedback
  • Coaching techniques that work
  • Unblocking techniques
  • Getting commitment from the coachee
  • Developing an action plan
  • Role play practice

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