Maintaining good working relationships within the workforce is critical to any organisation. However, there will be times when there is a need to take formal action – whether started by the organisation as discipline, or by an employee as a grievance. There will be situations where matters are more serious or where an informal approach has been tried but is not working. It is essential that all managers – and staff – know what these procedures are and how they can be implemented fairly, ethically and legally. This short programme introduces you to best practice as laid out by the Advisory, Conciliation and Arbitration Service (ACAS) in the UK.
Anyone responsible for handling discipline and grievance issues at work.
You will understand the processes and best practice of managing discipline and grievance.
"This was a valuable course that provided clear and practical advice and guidance."