West Thames College London

Leadership and Management - ILM Level 3

Programme Overview

Qualification Aim: To develop an introductory knowledge and understanding of leadership as required by a practising or potential first line manager.

Day One and Day Two

Induction (1.5 hours), followed by

Unit 8600-323 Understanding Performance Management

Aim: To develop knowledge and understanding and be able to manage performance in the workplace as required by a practising or potential first line manager.

Understanding the value of assessing performance to meet organisational and individual needs

  • The first line manager’s responsibility for managing team and individual performance and meeting objectives
  • The purpose and value of assessment at work
  • Ways to ensure fair and objective methods, including objectives and on-going monitoring
  • Preparations necessary for effective, valid and reliable assessments
  • Roles and responsibilities of people in the performance assessment process
  • Keeping appropriate assessment records
  • Conducting formal appraisals

Knowing how to manage the performance of individuals in the team

  • The relevance of SMART objectives, and how to set them
  • How to set performance standards
  • How to measure performance against agreed standards
  • A range of methods for measuring performance and how to select the ideal one
  • Techniques for performance monitoring and evaluation
  • Range of performance improvement techniques available to the manager

Understanding the value of feedback in the workplace

  • The importance of feedback to improve performance
  • The principles for giving effective feedback

Knowing how to manage underperformance in the workplace

  • The causes of poor performance
  • The range of techniques available to the manager for performance improvement

Practice Sessions and Role Rehearsals

  • Giving feedback
  • Conducting an appraisal
  • Setting standards and objectives
  • Handling underperformance

Day Three

Unit 8600-308 Understanding Leadership

Aim: To develop knowledge and understanding of leadership as required by a practising or potential first line manager

Understanding leadership styles

· The qualities of leadership

· The leader – roles and responsibilities

· Differences and similarities between leadership and management, and the need for each

· Leadership models and their significance for task performance, culture and relationships

· Leadership behaviours and the sources of power

Understanding leadership qualities

· Identification, development and appropriate choice of personal leadership styles and behaviours

· The role of trust and respect in effective team leadership

· Supervised practice or simulation to develop the ability to apply knowledge and skills


Day Four

Unit 8600-309 Understanding how to establish an effective team

Aim: To develop an introductory knowledge and understanding of team building as required by a practising or potential first line manager.

Understanding how to develop and maintain effective working relationships

  • The nature of formal and informal working relationships
  • Role of open communications and the need to keep people informed, in creating effective working relationships
  • Range of internal and external contacts
  • Differences between people, and the effects on relationship building
  • Differences in organisational culture, and the effects on relationship building at work
  • Social skills appropriate to the workplace
  • Range of behaviours which develop, maintain and destroy trust at work
  • The importance of maintaining confidentiality in the workplace

Understand how to build a team

  • Characteristics of groups and teams – the differences, examples within the workplace
  • Tuckman’s theory of group formation
  • How to identify team roles (e.g. Belbin) and the uses and implications for managers
  • Building a balanced team to achieve objectives

Outline of Schedule

Day

Unit

Reference

Title

Credits

Assessment

1

8600-323

Induction, followed by

Understanding Performance Management, Day One

2

Work based assignment of 1200 words

2

8600-323

Understanding Performance Management, Day Two

3

8600-308

Understanding Leadership

2

Work based assignment of 1200 words

4

8600-309

Understanding how to establish an effective team

1

Work based assignment of 1000 words

 

Each workshop will be 9.30am-4.30pm

You will have a period of approximately two to three weeks in which to complete each assignment.

 

Testimonial

"The ILM course has given me the tools and expertise to take my management to the next level. This course is a good foundation for leadership and management."

Angelique, RHP


"The ILM Level 3 Award in Management was a great tool to help me develop a further understanding of what is required of me in my new role. It helped structure thinking and approaches, giving greater self-confidence at work."

Mark, Brompton Bicycles
 

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