West Thames College London

Managing Underperformers

Outline

Management is all about getting results through people, bringing out the best in them, motivating and supporting them, and knowing what’s going on.
Sometimes, despite your best efforts, you find that a member of your team is not performing to your expectations. What can you do about it? How can you be seen to be fair? Does coaching and training make a difference – and what happens if under-performance continues? This programme gives you the practical solutions you can use now.

Who should attend?

Any manager or supervisor

How will you benefit?

You will understand what is meant by satisfactory performance, be able to define and address unacceptable performance. You will be able to communicate difficult messages and know how to agree motivating improvement plans.

What the programme covers

  • What is ‘unsatisfactory’ performance?
  • Is it unacceptable behaviour – or poor achievement?
  • How do we define what is acceptable?
  • How do we structure the review meeting?
  • Achieving a common understanding
  • Identifying underperformers
  • Addressing the issue
    - Preparation
    - Structure
    - Consequences
  • Following up
  • Knowing when to take it further.

Book Now

Testimonials

"The course was extremely informative with excellent use of case studies and interactive work plus feedback from other course participants."

Carrie, Shout Promotional Ltd


"Managing Underperformers is an excellent half day course. The trainer was brilliant and we had plenty of opportunities to discuss specific issues relevant to us."

Milka, TMDS


"For a half day course, I was extremely impressed with how much was covered and how very relevant it was. The venue is lovely, refreshments were lovely, training was brilliantly delivered and I would highly recommend to all!"

Rebecca, Nomadic Display

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