This qualification is offered through OCNLR and it is suitable for those wishing to develop their communication skills to work effectively in a customer focused environment. The course is four hours, one day a week lasting 14 weeks.

  • About the Course

    You will study:

    • Communication in a workplace
    • Conflict resolution
    • Customer service
  • Entry Requirements

    If you need advice before you apply, please call 020 8326 2020 or email This email address is being protected from spambots. You need JavaScript enabled to view it..


Sabina Enu-Kwesi
Engineering Apprentice

Sabina was recently Highly Commended at the National Apprenticeship Awards. She currently works as a service lift engineer at Otis Elevators.

Sabina Enu Kwesi apps web
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