Complaints should be made as soon as possible after the event you wish to complain about has taken place, as delays can make it difficult for us to deal with your complaint. We will not usually investigate complaints submitted more than three months after the original event.
What happens if I make a formal complaint?
Making a formal complaint means that:
We reserve the right not to investigate complaints considered to be vexatious or malicious.
Please email your complaint to: firstname.lastname@example.org
Please set out the basic facts as you see them and also what you would like to be done about your concerns.
If you are not happy with the response to your complaint, you can appeal within 10 working days of receiving the response by emailing email@example.com
If you do not have access to email you can write to:
Executive Assistant to the Principal
West Thames College