Business Administration Apprenticeship

A dynamic role, where you will learn and develop various skills and knowledge required for a successful career in business administration and customer service. Dealing with colleagues and customers both in the UK and around the world. Will involve assisting the team in varied aspects, including sales, customer support and administration.

Key Responsibilities:

• You will be learning how to deal with individuals to big corporate customers, from locally in the UK to customers around the world
• You will be learning and developing interpersonal skills, building customer relationships and providing expertise, by involving in responding to enquiries from customers via telephone and email, meeting/greeting customers who come into the office
• You will be preparing and submitting customer quotations using price lists, product knowledge and customer’s requirement
• You will be checking and entering customer enquiries and orders onto company ERP system to record history and schedule tasks; e.g quote follow ups
• You will be learning how to project manage installation by liaising with customers and subcontractors
• You will be learning and getting involved in marketing activities: including website, Google advertising, social media campaign
• You will be learning and developing basic IT skills as you provide support to customers

Desired skills

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience

Desired qualifications

GCSE English (Grade 4 or C) Essential
GCSE Maths (Grade 4 or C) Essential

Training

• Training will be delivered remotely

Future prospects

• When you have successfully completed your apprenticeship, you may be given the opportunity to continue with a higher level of apprenticeship (eg. Level 4-6) or to progress into full time employment