help and support

Help and Support

We're here to help

From your initial enquiry until you leave the college, we will give you all the advice, guidance and support you need to ensure that your time at West Thames College is happy, safe and successful.

The Information Centre

For general questions about the courses and the application process please contact the Information Centre via This email address is being protected from spambots. You need JavaScript enabled to view it. or call 020 8326 2020.

The Information Centre can also arrange:

  • a session with an independent careers adviser
  • an interview to assess additional support needs if you have a disability or learning difficulties
  • an appointment with a member of the apprenticeship team.

Learning Support

All full-time students have a student learning adviser, who will meet with you regularly to monitor progress and assist with any issues. You will also have access to specialist teachers, who will:

  • provide extra support with English and maths
  • help with study skills and tackling assignments
  • arrange the right support if you are dyslexic or have a learning difficulty.

Contact the Information Centre to book an initial assessment with the Inclusion and Progression team.


Learning Resources Centre

Access a range of online services and resources to help you with your studies. It is also a quiet place to study and to use a computer.


Special support for students with a disability or learning difficulty

We will take all reasonable steps to ensure that the college facilities are accessible to you and that your learning and support needs are met.

Read more


Careers Advice

Our team of independent careers advisers will help you make the right decision for your future and identify the skills you need to succeed.

Read more


Counselling Service

Talk through problems in complete confidence with a professional counsellor.


Financial support

Our financial adviser will give you practical advice and help with loans and bursaries

Read more


Your safety and wellbeing

Our Student Experience and Security teams help to create a safe, welcoming and friendly college environment for everyone to enjoy. You can talk to a safeguarding officer at any time if you have concerns about your safety or wellbeing.

Graeme Baker
Safeguarding lead

graeme

Sam Louisy
Safeguarding manager

samantha

“We have an excellent reputation for the additional support we give our students.”

Ofsted 2014
parents
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