help and support

Help and Support

The Parent Portal has been designed to give you a more informed view of your child's progress and help to improve communications between you and the college. Through the portal you will be able to access key information about your child's study programme, attendance and key dates. There will also be a link to allow you to add money to their student card for use in the canteen. 

You will be required to register online for a Parent Account, which will allow us to:

  • Authenticate your email address to ensure information is being sent to the correct person
  • Authenticate that the person registering is indeed connected to the student

How to register

  1. Click here to complete the registration form. You will need to include their Student ID number (found on their Student College Card) and your relationship to the student. You will also be asked to create a password.
  2. Once the registration form is submitted, you will receive an automatic email asking you to authenticate your email address.
  3. We will manually cross-reference the details you have supplied with the data we already hold to ensure your child's data is protected. This may take 1-3 days.
  4. You will receive a confirmation email containing your username and at this point you will be able to login to the parent portal.

Accessing the system

  1. Click here to access the parent portal.
  2. Type in your username provided and the password you created when you registered and click on the Login button.
  3. Once logged on, the Proportal Home page is displayed showing the student's name and photograph.
  4. Click on your child's name to open their record.

What you can see and find out

Attendance and Punctuality: This is the total attendance and punctuality percentage for all courses. The data is transferred from our main register system into the Parent Portal every evening. There may be occasions when a tutor is unable to update the register electronically during the class and therefore attendance marks may not be updated in time for the next day. 

The lesson timetable: To access, click on information, lesson timetable located at the top of the menu bar.

Contacting West Thames College

If you wish to contact a member of staff you can either phone 020 8326 2020 and ask for them directly or email by using the following format This email address is being protected from spambots. You need JavaScript enabled to view it.

Any queries regarding attendance, lesson timetables or the Parent Portal and how it works please contact your child's Student Learning Advisor (SLA).

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