Customer Services Executive Apprentice

Apprenticeship to learn Customer Service and Business Administration skills in the airline industry.

The apprentice will be introduced to the airfreight side of the airline business. They will be trained to act on behalf of airlines to provide Customer Service and Commercial interactions with the airline ‘s customers – in this case Freight Forwarders.

The initial primary function will be:

• Make bookings and reservations for freight shipments to be carried by Omni’s client airlines. Additional skills to be learnt as the apprentice progresses will be marketing, sales operations and accounting skills
• Dealing with Customers (internal and external)
• Selling a service to customers

At the end of the apprenticeship, the apprentice will be a valuable member of the Omni team and will have learned a wide range of skills which will give them a good basis for a career in the airline industry.

Desired skills

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Patience

Desired qualifications

GCSE English (Grade 4 or C) Essential
GCSE Maths (Grade 4 or C) Essential

Future prospects

At the end of the apprenticeship, the apprentice will be a valuable member of the Omni team and will have learned a wide range of valuable skills which will give them a good basis for a career in the airline industry.